Book a service/appointment

RD FD

With the goal of preventing long queues and overcrowding to stay compliant to Safe distancing.  All visits will be strictly by appointment.

With effect from 1 July, the location in Yishun will be designated as a Service/Collection/eCommerce fulfillment location.
Henderson will focus on bike viewing/demo/payment location.
In addition, we are moving towards adopting more digital means for payments and collections.

Take note that we will not accept walk-in requests.

We work on bikes sold by us. We will not work on bikes that are too neglected where servicing will not help make the bike serviceable. If it is model we may have some domain knowledge, we can look at it only when resources are available and by appointment.

Process after booking as follows:

  1. Confirmed appointments will be sent via email to you.
  2. Please only come at your appointment time.
  3. If it is a bike repair/service dropoff, an assessment will be given and payment upon acceptance of bike before work is carried out.

Please ensure that you collect the bike within the next working day of being notified or we will charge storage S$10/day for bikes not collected as we have limited space and it will impact the load we can handle.

Process as follows:

  1. Make your bookings via the online site and select the service
  2. You may get a call by our staff for bikes if they need clarifications
  3. Please only come at your appointment time.
  4. An assessment will be given and payment before work is carried out
  5. Take note that our servicing scope DOES NOT cover repair for key parts that are neglected and damaged. Our staff will do a assessment and collect a S$300 – $400 deposit to repair the parts before we can commence on servicing

Once the bike is repaired/serviced, an appointment will be arranged for you to collect you bike.

We accept the following methods of payment at Yishun:

  • Bank Transfer: Paynow to our UEN No: 201305537D (MY BIKE SHOP TOO PTE LTD)

General Terms and Conditions

Please ensure that you are punctual as only confirmed appointments will be entertained. We will charge storage S$10/day for bikes not collected as we have limited space.

MBSTuneups 

All MBS Tuneup cards holders. PLEASE Read:

For non Cardholders, S$35 delivery deposit to be collected for Non-Card holders. To avoid any doubt, as an example for a Full service dropoff. We will collect S$220+S$35 before starting the work and will refund the S$35 when you collect the bike timely. If not we will arrange for the delivery service.

MBS Tuneup cards are NOT TRANSFERABLE and our staff will verify the ownership against the original registration. All incomplete cards will be rejected. We reserve the right to reject the service and the physical card must be produced for any service covered by the Tuneup cover. All attempts to fraud will be reported to the police.

With effect from 1 October 2020, BRUcare cards will no longer be recognised for bike support cover.

Please ensure that you are not going away on a planned absence and leaving your serviced bikes at our premises as we have space constraints. For members with valid MBS Tuneup, complimentary delivery to your home after completion of FULL service works is Mon to Fri between 12 noon to 6pm.